This Privacy Policy explains how ki918 collects, uses, stores, and protects your personal information when you use our platform. By registering or using ki918's services, you agree to the practices described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
1. Introduction
Ki918 ("we", "Platform") operates a website and mobile app providing online entertainment services. We understand that your personal information is valuable and are committed to handling it responsibly.
This policy applies to all ki918 platform users, including unregistered visitors, registered members, and former members whose records remain in our system. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
Note: This policy may be updated from time to time. The most recent update date is always displayed at the top of this page. We encourage you to review it periodically.
2. Data We Collect
Ki918 collects various types of information depending on how you interact with our platform. Below are the main categories of data we collect:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity Verification | Full name, MyKad number, date of birth | Identity verification (KYC) |
| Contact | Phone number, email address | Communications & notifications |
| Finance | Bank account details, transaction records | Deposit & withdrawal processing |
| Technical | IP address, device type, web browser | Platform security & analytics |
| Behavior | Game history, usage habits | Experience personalisation & fraud prevention |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, political views, or religious beliefs unless required by law.
3. How We Use Your Data
The information we collect is used for the following purposes:
- Account Management: Creating, verifying, and maintaining your member account on the ki918 platform.
- Transaction Processing: Managing deposits, withdrawals, and all financial transactions securely and accurately.
- Identity Verification (KYC): Meeting legal compliance requirements including age verification and anti-money laundering measures.
- Customer Support: Providing technical support and resolving complaints or enquiries you submit.
- Platform Security: Detecting and preventing fraud, unauthorised access, and behaviour that violates the terms of service.
- Personalise Experience: Displaying content, games, and promotions relevant to your interests and gaming habits.
- Service Communications: Sending important notifications about your account, transactions, and policy changes.
- Analytics & Improvement: Understanding how the platform is used to continuously improve service quality.
Marketing: We will only send you promotional materials if you have given explicit consent. You may withdraw this consent at any time through your account settings.
4. Sharing Information with Third Parties
KI918 does not sell or rent your personal data to any third party. However, in certain situations we may share limited information with the following parties:
- Payment Service Providers: To process deposits and withdrawals, transaction details may need to be shared with the bank or payment processor being used.
- Game Providers: Information required to manage your gaming session with third-party content providers.
- Regulatory Bodies & Law Enforcement: ki918 will disclose information when required by law, court order, or a competent regulatory authority.
- Technical Service Providers: Cloud infrastructure providers, security services, and analytics partners that help us operate the platform — all bound by strict confidentiality agreements.
All third parties involved are required to comply with applicable data protection standards and may only use your information for the purposes specified in the agreements made with ki918.
5. Cookies & Tracking Technologies
The ki918 platform uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. Cookies are small text files stored on your device when you visit our website.
- Essential Cookies: Required for core platform functions such as login verification and session management. Cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting information on how you use the platform to help us improve site speed and usability.
- Functional Cookies: Saving your preferences such as language and display settings to personalise your experience.
- Security Cookies: Used to detect and prevent fraudulent activity and to ensure the security of your session.
You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the KI918 platform.
6. Data Storage & Retention Period
Ki918 retains your personal data for as long as your account is active and for the period required after account closure to fulfill legal obligations, resolve disputes, and enforce our agreements.
- Active Account Data: Retained for as long as your account is active and in good standing.
- Financial Transaction Records: Retained for at least 7 years in accordance with Malaysia's financial legal requirements.
- KYC Data: Retained for at least 5 years after the business relationship ends.
- Security Logs: Typically retained for 12 months for investigation and audit purposes.
- Marketing Data: Retained until you withdraw consent or request deletion.
Once the retention period expires, data will be securely deleted or anonymised in accordance with established procedures.
7. Data Security
Ki918 implements a range of technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:
- 256-bit SSL/TLS encryption for all data communications in transit.
- Encryption of sensitive data stored in databases using robust encryption algorithms.
- Role-based access control (RBAC) ensures only authorised staff can access specific data.
- Use of two-factor authentication (2FA) for system administration access.
- Continuous monitoring and periodic independent security audits.
- A clear incident response procedure to address any data breaches swiftly.
Data Breach: In the event of a data breach affecting your information, ki918 will notify you and the relevant authorities within 72 hours of becoming aware of the incident, in line with industry best practices.
8. Your Rights
As a ki918 member, you have the following rights regarding your personal data:
To exercise any of these rights, please contact the ki918 support team. We will process your request within 30 days of receipt. In complex cases, this period may be extended with reasonable prior notice to you.
9. Children's Privacy
The ki918 platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data of individuals under the age of 18.
If we determine that a child's personal data has been collected without proper age verification, we will take immediate action to delete that data and close the account in question. Parents or guardians who believe their child may have registered on the ki918 platform are encouraged to contact us promptly.
10. Amendments to the Privacy Policy
Ki918 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technologies used, or applicable legal requirements.
When material changes occur, we will notify you via in-platform notifications or your registered email at least 14 days prior those changes take effect. Continued use of the platform after the effective date constitutes acceptance of the amended policy.
It is your responsibility to review this page from time to time. The "Last Updated" date at the top of this page always reflects the latest version currently in effect.
11. Contact Us
For any inquiries, concerns, or requests relating to this Privacy Policy or your personal data, please contact us through the following channels:
- Privacy Email: [email protected]
- General Support Email: [email protected]
- Live Chat: Available on the platform, 24 hours a day, 7 days a week.
- Help Centre: Browse page FAQ us for answers to frequently asked questions.
Our Data Protection Officer will handle privacy-related enquiries personally and ensure every request is processed in accordance with established procedures. We are committed to responding within 5 business days from the date the enquiry is received.